Monthly Modules
January — Assessing Your Customer Service Skills and Attitudes
February — How to Not Take Others’ Comments Personally
March — Learning From Challenging Customers
April — Salvaging Scrap Time™ to Better Serve Customers
May — Avoiding Common Communication Mistakes Made With Customers
June — Listening to Better Understand Your Customers
July – Becoming More Resourceful to Better Serve Customers
August — Proposing Improvements to Commonly-Shared Team Tools
September — Probing for Important Customer Information
October — Calming Upset Customers
November – Avoiding Common Behavior Mistakes Made With Customers
December — Overcoming Procrastinating on Customer Tasks
